5.1 System Level Monitoring
There is not yet a well-defined process for monitoring system-level performance outcomes. Agency staff are not able to obtain information concerning the impact of external factors on performance outcomes. Limited linkage exists between resource allocation decisions, performance results, and strategic goals.
A plan for outcome monitoring is under development including definition of users, outcome measures, frequency, data sources, and tracking influence of external factors. Plan development includes discussion of how resource allocation, performance results, and strategic goals can be linked.
Outcome measures have been defined and tied to the achievement of strategic goals and objectives. The agency has identified a process for making program adjustments as needed based on performance outcomes.
Managers are monitoring outcomes and assessing progress towards expected results and strategic goals. They are employing the identified adjustment process to identify issues, diagnose problems, and make appropriate adjustments to improve performance outcomes. Staff regularly review information about external factors to gain an understanding of how these factors impact desired outcomes.
Processes for monitoring system outcomes and external factors are periodically refined to improve the agency’s ability to anticipate and adjust to slower than anticipated progress towards strategic goals. Information on resource allocation and performance results are used to improve assumptions used for setting the strategic direction, target setting, planning, and programming.
5.2 Program/Project Level Monitoring
A well-defined process for monitoring program/project outputs and resulting impacts on outcomes is not yet in place. Agency staff are not able to see trends in outputs over time. Limited information exists for assessing the impacts of the program/projects on performance.
An agency-wide approach for monitoring program/project outputs and their impacts on outcomes is being defined. The data foundation for output monitoring and analysis of program/project impacts on performance results is being built.
An approach to monitoring program/project outputs and their resulting impacts on performance outcomes has been developed and documented. Agency is able to review performance trends and access before and after project-level information to determine program/project impacts on outcomes.
Managers are monitoring current performance and conducting analysis of outputs to inform mid-stream adjustments to ensure progress towards desired outcomes.
The use of performance information in assessing program/project effectiveness in driving outcomes is common practice. Output performance monitoring serves as a key feedback loop back to planning and programming and the recalibration of goals, objectives, targets and measures.